Return & Refund Policy

Last updated: 2026-07-16

This Return & Refund Policy applies to purchases made from naturevalley at naturevaliey.shop.

This policy is prepared for customers in the United States.

Return Window

You may request a return within 30 calendar days after receiving your order. Items must be unused, in their original condition, and returned with the original packaging when possible.

How to Request a Return

To start a return, contact us at riderbealnaji9605@gmail.com with your order number, the item you want to return, and the reason for the request. Please do not send items back before receiving return instructions.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us as soon as possible with photos and your order information. We will review the issue and provide the appropriate solution.

Return Shipping

Customers are responsible for return shipping unless the item is defective, damaged, or incorrect.

Refunds

After we receive and inspect the returned item, we will notify you whether the refund is approved. Approved refunds are usually processed within 5-7 business days to the original payment method. Your bank or payment provider may need additional time to post the refund.

Order Cancellation

If you need to cancel an order, contact us within 24 hours after placing it. Once an order has been processed or shipped, cancellation may no longer be available.

Contact

For return or refund questions, please contact riderbealnaji9605@gmail.com.